AI Sales Employee · WhatsApp Commerce · Brazil

An AI employee that runs your sales operation on WhatsApp.

Not a chatbot. Not a copilot. It takes the conversation from “oi, vocês têm…” to a paid, shipped order — question, purchase, delivery, follow-up — with nobody from your team in the thread.

Request early accessSee what it does

Piloting now with a real store. First 5 design partners in São Paulo.

V
Viverde Naturais answered by Twin · 0.9s
147MBrazilians on WhatsApp
~80%of SMBs sell through it
24/7demand, 9-to-6 staffing
<1%of that operation is automated
01 — Problem

The channel already won.
The sales infrastructure hasn't.

Every day, thousands of businesses run a full commercial operation out of a phone. Every step of it is a human typing.

Three people, one WhatsApp number, and a business that stops selling at 6pm.
02 — What Twin does

It doesn't automate messages.
It automates the work.

One responsibility, one owner, no escalation path: sell it, take the money, get it delivered.

  1. 01

    Understand

    Reads intent from a half-sentence. Qualifies. Asks the one question a good seller would ask.

    reads the whole threadremembers past orders
  2. 02

    Recommend

    Real catalogue, real prices, real stock. Explains the difference between three options, upsells the fourth.

    live stockyour price tablecombos & refills
  3. 03

    Close

    Negotiates inside the rules you set, builds the cart, sends the payment link, confirms it cleared.

    builds the cartPix & card linkconfirms payment
  4. 04

    Deliver & return

    Writes the order, tracks the delivery, answers “cadê meu pedido?”, follows up, revives the cart that went quiet.

    writes the ordertracks deliveryfollows up on its own
conversation → product → cart → payment → order
03 — Why it's different

Everyone else stops at the conversation.

Chatbots answer. CRMs remember. Lead-conversion agents book a meeting. Twin is measured on one thing only: whether the money arrived.

CapabilityChatbotCRMAI SDRTwin
Answers the customer●—●●
Knows real stock & price—◐—●
Recommends and upsells——◐●
Builds the cart———●
Takes the payment———●
Creates the order in the ERP—◐—●
Recovers the abandoned cart——◐●
Measured inrepliesrecordsmeetingsrevenue

The category we're building isn't AI Sales. It's AI Commerce.

An autonomous AI employee that runs the entire sales transaction inside WhatsApp — from first message to payment and post-purchase.
04 — Getting it working

Hired on Monday.
Selling by Friday.

No new app for your team to learn, no migration, no rebuilt catalogue. Twin works on the number you already sell from.

  1. 1

    Connect your number

    The same WhatsApp your customers already message. Your team keeps using it exactly as they do today.

  2. 2

    Hand over the catalogue

    A spreadsheet, your online store or your ERP. Products, prices, stock, promotions — however you already keep them.

  3. 3

    Set the rules

    Maximum discount, delivery zones, payment methods, what it must never promise. The limits it sells inside — and cannot cross.

  4. 4

    Let go of the inbox

    From then on it runs the thread end to end — the question, the sale, the payment, the delivery and the follow-up. Your team stops answering WhatsApp.

It stays inside your rules

Autonomy without a blank cheque: discount ceilings, payment terms and delivery zones are settings, not suggestions. It can't promise what you didn't authorise.

It finishes what it starts

No “an attendant will be with you shortly”. No queue, no transfer, no waiting for business hours. The customer who asks at 2am is a customer who buys at 2am.

You see every sale it made

Every cart, price and order it created, with the conversation behind it. Nothing happens in a black box.

05 — How we're judged

We don't count messages.
We count money.

“Questions answered” is a vanity metric. An employee is evaluated on output.

Revenue generatedattributable to the agent
Conversion rateconversation → paid order
Revenue / conversationthe unit that matters
Average order valueupsell working or not
% sold with zero humansthe number we live by
Cart recoveryrevenue that was already lost
Hours handed backthe payroll line
Cost per salevs. a human operation
The bar we set for ourselves

100% of the flow, run by the agent. Question, purchase, payment, delivery, follow-up — an operation that today takes three people, running with none.

06 — Scope

How much of the operation it runs.

The promise is the same at every stage — no human in the thread. What grows is how much of the business the agent is responsible for.

01

The conversation

Every question answered, every product explained, every price and stock check — instantly, at any hour, in your voice.

Live
02

The transaction

Recommendation, negotiation inside your rules, cart, payment link, confirmation. The money arrives without anyone typing.

In pilot
03

The fulfilment

Order written into your systems, delivery tracked, the customer updated, the complaint handled, the refill sold.

Next
04

The operation

Stock alerts, reorder points, campaigns to past buyers, the whole commercial routine — run by the agent, reported to you.

Vision
07 — Where

Brazil first. Not by accident.

WhatsApp isn't a channel here — it's the counter. Consumers already message businesses to buy, and almost none of that operation is automated. It's the best place on earth to prove a commerce agent, and the hardest place to fake it.

From one store, to five, to a hundred. Then the markets built the same way.

🇧🇷BrazilLive pilot
🇲🇽 Mexico🇨🇴 Colombia🇦🇷 Argentina🇵🇪 Peru🇨🇱 Chile🇮🇳 India🇮🇩 Indonesia🇿🇦 South Africa🇪🇸 Spain

WhatsApp is the first channel, not the product. The same employee runs Instagram, web, voice and RCS next.

Design partners

We're taking five stores.

You bring a WhatsApp number that already sells and a catalogue. We bring the employee — built with you, in weeks, measured in revenue.

Or write to hello@twin.sale.